You should feel free to contact App Support at any time for assistance – we’re happy to help!

We do, however, encourage you to first explore the following list of frequently asked questions. There’s a pretty good chance yours is among them, and it’s the fastest way to get answers.

iOS

Am I able to watch all BrainPOP movies with the iPad app?

Am I able to watch all BrainPOP Jr. movies with the iPad app?

How are app-related payments handled?

How do I cancel my app subscription?

How do I restore my app subscription?

Why is there no sound when the movie plays?

Can I access GameUp, FYI or other sections of BrainPOP through the app?

Can I access my app subscription on multiple devices?

Can I use my iTunes app subscription to access BrainPOP.com?

Can I use my BrainPOP site subscription to access content through the app?

I can’t view or play the movies on the app.

Android

I subscribed through the BrainPOP Android App. What is my username and password?

Can I use my Android app subscription to access content on BrainPOP.com?

How do I cancel my BrainPOP Android app subscription?

How are Android app related payments handled?

Can I access GameUP, FYIs or other BrainPOP resources through the Android app?

Am I able to watch all the BrainPOP movies with the Android app?

I have an Android app subscription but it says I’m not logged in to the app.

Can I access my Android app subscription on multiple devices?

I can’t view or play the movies on the app.

Google Apps for Education

How do I integrate my BrainPOP account with Google Apps?

When I choose to send my results, I’m asked for my teacher’s email address. Which one should I use?

Can I sign in to BrainPOP manually and still send my results to a Google Spreadsheet?

Why can’t I resend my results after choosing the “Retake the Quiz” option?

I use Google Docs at school. Am I able to take advantage of this integration?

Chrome

Can I use my Chrome app subscription to access BrainPOP.com?

What is a web app?

How do I access the Chrome app?

How is payment handled?