You should feel free to contact us at any time for assistance – we’re happy to help!

We do, however, encourage you to first explore our list of frequently asked questions. There’s a pretty good chance yours is among them, and it’s the fastest way to get answers.

Forget your username or password?

Managing My Subscription

How can I renew my subscription?

Why do I get a message saying I’ve exceeded my limit of simultaneous users?

Can I log in automatically?

Is BrainPOP a vendor in my school district?

Is BrainPOP a sole source vendor?

Can I change my username and password?

How can I cancel my subscription?

Can I use a purchase order to buy BrainPOP?

How do I subscribe to BrainPOP?

What types of subscriptions do you offer?

I’ve purchased my subscription, but haven’t yet received my confirmation email.