Most often, an error message about log-in limits is caused by one of two things:
1. Someone using your account didn’t log out before closing his or her browser window. If this is the case, you’ll be able to ignore the error message and use the “Continue log in” option despite the warning. The best way to prevent this from happening is to remind all users to log out when they’re done with their BrainPOP session.
2. There are more people trying to log in to your account than are allowed. Check the number of simultaneous log-ins associated with your account.
Yes! Simply visit this page to set up automatic log in links to bypass logging in. You’ll just enter your username and password, and copy the URL that is generated. Then, bookmark the URL and use it to access BrainPOP — you’ll be automatically logged in every time you visit!
BrainPOP is an authorized vendor in many school districts and organizations like FAMIS. Call your district to find out what vendor number we’ve been assigned in your area. If we’re not on your vendor list, let us know.
Yes, individual subscribers can use our Password Reminder tool to update this information online. If you’d like to change your username, send us an email including your current username and the email address listed on your subscription. Please be specific about what you’d like to change. You’ll receive a confirmation once the change has been made.
Requests should be sent by email to Customer Service. You can also send a fax to 866.867.6629 or write to 71 W 23rd St. 17th Fl., New York, NY 10010 (Attention: Customer Service). For more information, call us toll-free at 866.542.7246. Note that if you have pre-paid for a year-long subscription, we cannot refund you for the unused portion of that subscription.
Once you’ve chosen the subscription type that is best for you, you can subscribe through our online store, or by submitting an order form by fax to 866-867-6629 or email to firstname.lastname@example.org.
We offer a range of subscriptions for districts, schools, classrooms, home schools, virtual schools, and families, each with a different level of access to our resources. Visit our online store for more information.
Your email SPAM filter may have blocked the confirmation email we sent you. Check your junk mail folder in case the confirmation has landed there. If it has not, send us an email. Be sure to add email@example.com to your address book so you receive all future communications from BrainPOP.