To access your subscription, you must be logged in on the computer you’re using – even if you’re already logged in on another computer. You can find the log-in button in the upper right corner of the home page. Enter your username and password there. If you don’t know or can’t remember that information, our Password Reminder feature can help.
The quick pace of Tim’s voice in some of the older movies dates back to the time when dial-up internet connections were the norm. With slower dial-up connections, short movies were much easier for our users to access. To convey all the information we needed to, but in a short period of time, Tim had to speak more rapidly. In our newer movies, he speaks at a much slower pace.
Yes! Simply visit this page to set up automatic log in links to bypass logging in. You’ll just enter your username and password, and copy the URL that is generated. Then, bookmark the URL and use it to access BrainPOP — you’ll be automatically logged in every time you visit!
Some of our older movies do contain unintended background noise. We are aware of the problem and are in the process of finding and re-recording all affected movies. In the meantime, consider watching the movie with our closed captioning feature enabled.
If the movies aren’t loading at all, clear your browser’s cache, then close your browser, reopen it, and try to view the movie again. Also make sure that the time and date are set correctly on your computer.
If the movies are loading but not playing correctly, make sure you have the latest version of the Adobe Flash Player.
If your Flash player is up to date, make sure you’re using the most current version of your browser. If not, visit its Help or Support section to find out how you can upgrade it.
If you are receiving the “1.17 Loading Variables” message when trying to access movies or quizzes on BrainPOP, please make sure to update your browser and version of Adobe Flash. This issue is likely caused by running an outdated browser. Once updated you should then be all set!
1. Is the volume turned up on your computer? Check your control panels.
2. If there are speakers connected to your computer, are they powered on? Is their volume turned up?
3. Has someone left a pair of headphones plugged into the computer? If so, unplug them.
4. Can you hear when running other applications? If you can’t, and you’ve tried the above steps, then the problem may have something to do with your computer’s sound card or operating system.
Regardless of which browser you use, make sure you’re using the latest version of the Adobe Flash Player.
We recommend the most updated version of Mozilla Firefox, Google Chrome, or Internet Explorer 8 and above, which comes standard with Windows. Access “Windows Update” from the Tools menu to ensure you’re using the most recent version of Internet Explorer, or visit Firefox.org for Mozilla Firefox and Google for Chrome.
We recommend the most updated version of Safari, which comes standard with Mac OS X. Access “Software Update” from your Apple menu to ensure you’re using the most recent version.
If you have Mac OS 9, be sure you’re using your computer’s most recent version of Internet Explorer. Microsoft no longer offers downloadable updates.
Mac users may also run BrainPOP with Firefox browser, available here.
A Note on Browsers
If you use one of the many other browsers available – Opera or Camino, for instance – and encounter specific problems using BrainPOP, please let us know so that we can attempt to fix the issues.
To restrict access to a movie, you will need its specific URL. You can find that in the address bar at the top of the movie’s home page. To block a whole section of movies, pull its URL from the address bar when viewing the main page of the section in question. Once you have the URL, you’ll need to add it to the list of blocked content in your firewall. If you’re blocking content at school, your network administrator should be able to assist you.
1. Go to History in the Firefox menu bar
2. Choose Clear Recent History
3. Uncheck all of the options except for Cache
4. Choose Everything from the pull-down menu
5. Press OK
6. Close the browser, reopen it, and return to www.brainpop.com
1. Click the Chrome menu on the browser toolbar
2. Select Tools
3. Select Clear browsing data
4. In the dialog that appears, check the box next to Cache
5. Choose Everything from the pull-down menu
6. Press OK
7. Close the browser, reopen it, and return to www.brainpop.com
Microsoft Internet Explorer 8 or later
1. Go to Safety on the menu bar
2. Choose Delete Browsing History
3. Check the box next to Temporary Internet Files
4. Press Delete, the dialog box will close when the process is completed
5. Close the browser, reopen it, and return to www.brainpop.com
1. Go to the History on the Safari menu bar
2. Choose Clear History
3. Click Clear
4. Quit the browser, reopen it, and return to www.brainpop.com
The speed at which our movies play depends largely on the speed of the computer on which they’re being viewed. For most people, the difference in speed is barely noticeable, but older computers do run more slowly.
If you see the blue or orange screen with the sick-looking Moby, please check to ensure the date and time are set correctly on your computer. If there is a mismatch, the movies will not load correctly.
Most often, an error message about log-in limits is caused by one of two things:
1. Someone using your account didn’t log out before closing his or her browser window. If this is the case, you’ll be able to ignore the error message and use the “Continue log in” option despite the warning. The best way to prevent this from happening is to remind all users to log out when they’re done with their BrainPOP session.
2. There are more people trying to log in to your account than are allowed. Check the number of simultaneous log-ins associated with your account.
If you have trouble viewing the names of the movies on the category topic list page, clearing your browser’s cache and refreshing the page will usually fix the problem. You can also try restarting your web browser.
If your cache is cleared and you still do not see the titles, make sure you have the latest available version of Flash® installed.
You should be able to print, view, or email quiz results to a teacher or parent. Before emailing, make sure that any and all pop-up blockers on your computer are temporarily disabled. If you have disabled your pop-up blockers and are still not able to email results, make sure the email address in question is correct. You can also try printing the quiz to a PDF, which can be saved for later use.
The quiz results should print easily from most computers. All of the printing is handled through Flash®, so if you are having trouble on one computer, we suggest emailing the results to another computer and printing them from there. Always make sure your printer is turned on and connected!