You should feel free to contact us at any time for assistance – we’re happy to help!

We do, however, encourage you to first explore the following list of frequently asked questions. There’s a pretty good chance yours is among them, and it’s the fastest way to get answers.

Forget your username or password?

Technical Support

Why does Tim speak so fast in some of the movies?

Can I log in automatically?

Why is there strange background noise in some of the movies?

Why can’t I view the movies?

Why do I see “Loading Variables” when trying to play the movies?

Why can’t I hear the movies?

Why do I see an empty grid instead of the normal BrainPOP homepage?

How do I set up my computers to use BrainPOP?

Which browser is best for BrainPOP?

How can I block a movie?

How do I recover my password if I’ve forgotten it?

How do I clear my cache and cookies?

Why does the movie play so slowly?

Why do I see a sick-looking Moby when I try to play the movies?

Why do I get a message saying I’ve exceeded my limit of simultaneous users?

Why can’t I see the quiz questions?

Why can’t I see the movie titles?

Why can’t I email my quiz results?

Why can’t I print the quiz results?