You should feel free to contact us at any time for assistance – we’re happy to help!

We do, however, encourage you to first explore the following list of frequently asked questions. There’s a pretty good chance yours is among them, and it’s the fastest way to get answers.

Forget your username or password?

Technical Support

I already purchased a subscription to BrainPOP. Why am I still prompted to subscribe before I watch a movie?

Why does Tim speak so fast in some of the movies?

Can I log in automatically?

Why is there strange background noise in some of the movies?

Why can’t I view the movies?

Why do I see “Loading Variables” when trying to play the movies?

Why can’t I hear the movies?

Why do I see an empty grid instead of the normal BrainPOP homepage?

How do I set up my computers to use BrainPOP?

Which browser is best for BrainPOP?

How can I block a movie?

How do I recover my password if I’ve forgotten it?

How do I clear my cache and cookies?

Why does the movie play so slowly?

Why do I see a sick-looking Moby when I try to play the movies?

Why do I get a message saying I’ve exceeded my limit of simultaneous users?

Why can’t I see the quiz questions?

Why can’t I see the movie titles?

Why can’t I email my quiz results?

Why can’t I print the quiz results?