Why can't I hear the movies?

1. Is the volume turned up on your computer? Check your control panels.
2. If there are speakers connected to your computer, are they powered on? Is their volume turned up?
3. Has someone left a pair of headphones plugged into the computer? If so, unplug them.
4. Can you hear when running other applications? If you can't, and you've tried the above steps, then the problem may have something to do with your computer’s sound card or operating system.