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Technical Support
Why does Tim speak so fast in some of the movies?
Can I log in automatically?
What if I notice an error in a movie?
Can I change my username and password?
Why is there strange background noise in some of the movies?
I already purchased a subscription to BrainPOP. Why am I still prompted to subscribe before I watch a movie?
Why can't I view the movies?
Why can't I hear the movies?
Can I use Mac OS 9 or Windows 95/98 with BrainPOP?
Why do I see an empty grid instead of the normal BrainPOP homepage?
How do I set up my computers to use BrainPOP?
Why can't I see the quiz questions?
I'm already logged in to my account. Why am I still prompted to subscribe?
Why do I get a message saying I've exceeded my limit of simultaneous users?
How do I link to BrainPOP through my Promethean Flipcharts?
I have the Flash player installed and have cleared my cache, but still can’t watch the movies.
Why does the movie play so slowly?
How do I recover my password if I’ve forgotten it?
How do I clear my cache?
Why do I see a QuickTime icon with a white question mark over it?
Which browser is best for BrainPOP?
Why can't I see the movie titles?
I’ve purchased my subscription, but haven’t yet received my confirmation email.
How can I block a movie?
Why can't I print the quiz results?
Why can't I email my quiz results?
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