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Subscription FAQ
You’ve reached our Subscription and Account FAQ (Frequently Asked Questions) page. For help using BrainPOP’s resources, please visit our Technical Support page. If you have a subscription- or account-related question and don’t find your answer below, please contact us.
[+] What is BrainPOP?

To learn about BrainPOP, please visit our About Us section.


[+] For what grades is BrainPOP appropriate?

The site is designed for grades 3-8, but students as young as kindergarteners and as old as 12th-graders rely on its resources. BrainPOP is appropriate for a range of learning styles and capabilities.


[+] How can I use BrainPOP in the classroom?

BrainPOP can be used in a variety of ways, from introducing a lesson or difficult concept to measuring comprehension and motivating learners. We encourage you to visit BrainPOP Educators for more on this topic. You can also find our more in the About Us section of our web site.


[+] Is there a free trial for educators?

Yes. Educators and/or parents can sign up for a free trial here.


[+] What types of subscriptions do you offer?

We offer a range of subscriptions for districts, schools, labs, classrooms, home schools, virtual schools, and families, each with a different level of access to our resources. Visit our online store for more information.


[+] How are school hours defined?

School hours are defined as 7 a.m.-5:30 p.m. local time.


[+] Can teachers log in after school hours to use BrainPOP in their lesson planning?

Yes. Teachers receive a special username with which they can log in after school hours and plan lessons. If you are a teacher and don't know your after-school log-in information, get in touch.


[+] How do I subscribe to BrainPOP?

Once you’ve chosen the subscription type that is best for you, you can subscribe through our online store , or by submitting an order form by fax or mail.


[+] How can I renew my subscription?

To renew your subscription, you may visit our online store or submit an order form by fax or mail. Your renewal will be processed within two business days of its receipt.


[+] Can I use a purchase order?

BrainPOP does accept purchase orders. When submitting an order form please include a copy of your P.O.


[+] Is BrainPOP a vendor in my school district?

BrainPOP is an authorized vendor in many school districts and organizations like FAMIS. Call your district to find out what vendor number we’ve been assigned in your area. If we’re not on your vendor list, let us know.


[+] Is BrainPOP a sole source vendor?

BrainPOP.com is the sole source for purchases of BrainPOP subscriptions. You can find a sole source letter here.


[+] Can I change my account information (username, password, etc.)?

Yes. To do so, send us an email including your current username, password, and email address. Please be specific about what you’d like to change. You’ll receive confirmation once the change has been made. Note: this service is only available to paid subscribers.


[+] I’ve purchased my subscription, but haven’t yet received my confirmation email.

Your email SPAM filter may have blocked the confirmation email we sent you. Check your junk mail folder in case the confirmation has landed there. If it has not, send us an email. Be sure to add info@brainpop.com to your address book so you receive all future communications from BrainPOP.


[+] How can I cancel my subscription?

Requests should be sent by email to Customer Service. You can also send a fax to 212.447.5179 or write to 27 West 24th Street, Suite 1105, New York, NY 10010 (Attention: Customer Service). For more information, call us toll-free at 866.542.7246. Note that if you have pre-paid for a year-long subscription, we cannot refund you for the unused portion of that subscription.


[+] How do I recover my password if I’ve forgotten it?

Our password reminder tool can help. Type in your username, and we’ll send your password to the email address with which you signed up.


[+] Is there a way to view/print answer keys to BrainPOP quizzes?

No, not at the moment. There are a number of reasons why we don't offer answer keys to our quizzes. One is that we are currently in the process of upgrading all of our quizzes so that each contains questions with four answer options; more higher-order thinking questions; and in some cases, images. We do understand that quiz answer keys would save many teachers time and effort, however, and it is possible that we may offer answer keys sometime in the future.